Branch Manager || Old Mutual

Old Mutual

DUE : 18 JAN 2023

Your time is now to be your exceptional best at Old Mutual!

About Us
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

Job Description
This role involves working with the branch management team and Regional Managers to support the delivery of the strategy, leading the branch team and making sure the team achieves sales targets, profit targets, delivers a good customer experience and provides first class service and controlling costs.
Develop strong relationships with branch customers and suppliers in order to build profitable business growth.
Manage the performance of branch staff by implementing performance agreements to ensure a clear vision, goals and objectives are agreed upon by staff and met.
Track, monitor and ensure follow-up on client comments, complaints and compliments and service standards are adhered to and that clients are retained

Manage sales and expense budget for the branch against the set target, identifies and creates coordinated sales opportunities.
Commercially manage all aspects of a Branch and business.
Make sure all regulatory and operational risk requirements are adhered to.
Directs and enforces corrective action for non-compliance or regulatory breaches.
Supervise, coach and develop the Branch team through effective leadership and guidance, embedding a culture of continuous improvement.
Act as the conduit between the member facing team and support functions deepening internal relationships and championing a ‘member first’ approach.
Identify business opportunities in the broader market for branch growth through active business development, both internal and external by coaching, mentoring and guiding the branch team regarding product knowledge, sales and service excellence.
Implement a lead generation and community engagement program to attract new customers.
Ensure all compliance requirements are strictly adhered to.

Champion an outstanding customer experience.
Drive sales and maximise customer opportunities.
Work collaboratively with internal business channels.
Drive activity to achieve business performance targets including revenue growth, customer service scores and referral targets.
Continually identify areas of process improvement in order to enhance customers service.
Drive adoption of digital channels by leading branch team in digital migration efforts.
Support medium and small branches through training and secondment of staff for on-the-job training as well as resolving problems.

Manage the daily operational (client service and or administrative) delivery of the Green Zone Centre.
Deliver, maintain and enhance service/work standards and work quality within a given process.
Promote the Company image and brand by motivating and maintaining effective communication with intermediaries and direct clients.
Advise clients on investment vehicles provided by Old Mutual Group and assists them in making the right choices.

At least 5 years experience managing a branch profitably.
A Banking, Sales, Lending or Distribution background is desirable
Strong business acumen

Business Growth, Business Opportunities, Business Performance, Identifying Sales Opportunities, Investments, New Customers, Profitability, Revenue Growth, Sales

Bachelor Of Business

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