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Billing Administrator || Dandemutande

  • Harare

Dandemutande

DUE : 12 JAN 2023

Applications are invited to fill the above position which has arisen within the company. The successful candidate will be responsible for the following:

DUTIES

Billing System Management:
Identify and implement systems and process improvements including streamlining and automating processes.
Maintain and implement authorized system changes.
Review of customer contracts in billing system and agreeing them to signed customer contracts.
Checking the accuracy and completeness of billing before invoices are released to customers.
System audits to ensure that all changes on customers’ set-up and configurations on the network have authorized documentation and subsequent invoicing of system changes that should be billed.
Creating products with the relevant attributes in the billing system.
Updating the prices for products in the system from time to time.
Liaise with the billing system vendor for system enhancements and conducting necessary User Acceptance Tests sign-offs.
Assigning and reviewing of system access rights as approved by the respective HOD.
Investigating and resolving irregularities.

System Reporting:
Generate and maintain daily, weekly and monthly reports on:
New customer activations
Levels of customer inactivity
Customer usage. Frequency of usage and recharge
CPE device activations
Voucher activations per denomination Voucher management:
Generation, cancellation of unsold or returned vouchers
Provision of 2nd line resolution to customer queries involving sold vouchers.
Provision of 1st line resolution with strategic distribution partners
Participate in User Acceptance Tests for launch of new tariffs
Perform periodic reconciliation exercises with different departments with regards to vouchers and or CPE device activations.

Systems Audit:
Establish revenue assurance principles and generate regular reports there on Monthly variance report on provisioned versus billed services.

REQUIREMENTS
First Degree in Business Studies. Computer Science, Information systems and/or any Commercial degree.
SQL certification an added advantage.
Proficiency in Microsoft Office Suite i.e. reporting with Excel.
Knowledge of Electronic Funds Technology is an added advantage.
Basic Accounting background would be an advantage.
Good analytical skills.

TO APPLY
Applications clearly marked Billing Administrator, accompanied by a detailed CV should be sent to recruitment@dandemutande.co.zw

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