Risk & Security Technical Administrator

R&S Administrator and Investigator

Are you detail-oriented, inquisitive, and passionate about protecting people and assets? Join Mukuru as a Risk & Security Technical Administrator and play a vital role in safeguarding our operations.

You will support investigations, maintain secure records, liaise with external partners, monitor CCTV systems, and serve as a key contact point for security matters across our network. If you thrive in a fast-paced environment and want to contribute to building a secure workplace, we want to hear from you!

Job Purpose

The Risk & Security Technical Administrator provides key support to the Risk & Security Manager and Officer by assisting with internal investigations, coordinating with external law enforcement and legal partners, maintaining secure documentation, monitoring surveillance systems, and facilitating effective communication on security-related matters across Mukuru’s operations.

Key Responsibilities

Investigation Support

• Assist with investigations into internal and external criminal activities.
• Conduct interviews and maintain accurate reports of findings.
• Perform internal checks to ensure procedural and fiscal compliance.
• Maintain effective communication with the Risk & Security team.

Reporting & Documentation

• Write detailed investigation reports.
• File and maintain all records with strict confidentiality.
• Ensure all reportable cases are accurately captured and submitted.
• Provide recommendations to the Risk & Security Manager (RSM) and Human Resources.

Coordination with External Agencies

• Liaise with law enforcement, legal representatives, and prosecutors.
• Support search and seizure requests.
• Provide additional information as required by external agencies.

Interview Documentation

• Document Risk & Security interviews to required standards.
• Prepare related reports as directed.
• Represent Mukuru in sensitive interviews when required.

Information Recovery

• Assist in the recovery of company and Valtari information as needed.

Insurance Claims Administration

• Maintain the Insurance Claims Register.
• Ensure all claim documentation is forwarded to insurers.
• Track claims and payments.
• Coordinate with internal departments on insurance coverage for sites.

Security Support to CSOs & Tellers

• Act as the focal point for CSOs and Tellers on security-related matters.
• Provide regular communication and support on security issues.

CCTV Monitoring & Spot Checks

• Monitor online CCTV feeds and report technical issues to the CCTV technician.
• Escalate any offline locations or concerns.
• Conduct remote spot checks on tellers and escalate any irregularities.

Requirements

Knowledge

• Familiarity with Mukuru operations.
• Basic understanding of security standards for handling cash.
• Knowledge of Anti-Money Laundering (AML) practices.
• Understanding of budgets and fiscal control.
• Familiarity with standard operating procedures (SOPs).

Skills

• Strong verbal and written communication.
• Inquisitive and methodical nature.
• Excellent time management and organizational skills.
• Strong interpersonal and relationship-building skills.
• Ability to present clear, well-structured reports.

Experience

• Minimum of 2 years’ relevant experience in security, investigations, or administrative roles.
• Experience working with external agencies is advantageous.

Education

• O Level pass in English.
• O Level pass in Mathematics.

Attributes

• High integrity and ability to maintain confidentiality.
• Proactive and detail oriented.
• Able to manage multiple priorities effectively.
• Comfortable working in a fast-paced and dynamic environment.

TO APPLY

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS